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It seems they deliberately avoid closing my account and dismiss my repeated requests entirely. On April 12th, I formally notified the casino of my intention to close my account and enroll in self-exclusion due to gambling concerns. My request was for a permanent account closure and a full refund of my funds after my initial closure request. I made another follow-up on June 3rd, seeking account closure, but received no acknowledgment whatsoever. My attempt on May 27th went unanswered, and despite my gambling issues, I continued playing. During this time (I was consistently given generic replies stating my requests had been escalated to my Personal Manager), with vague promises of follow-up.
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It’s also wonderful to know that our support team has been fast and helpful whenever you reached out. We’re delighted to hear that you’re enjoying the wide variety of games and the great bonuses available – offering exciting pokies — slots, live casino options, and rewarding promotions is something we’re proud of. Nice enough casino but losses are bigger on this site compared to others, as a result I wanted to close my account and am still waiting for this to be initiated. Creating a smooth and enjoyable experience with a strong selection of pokies — slots, and live casino options is something we always strive for.We also appreciate your honest feedback regarding the minimum deposit for NZD. We’re delighted to hear that you’re enjoying the great games (easy-to-use site), friendly support, simple deposit process, and the exciting bonuses available. We sincerely apologize for not meeting your expectations.We take concerns related to responsible gambling very seriously.
Hello, I reached out to Spinrise casino last week to close my account. Please see attached screenshot showing my email sent to them asking them to close my account. For the second time this week I have requested spinrise to close my account as I want to self exclude.
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The return-to-player (RTP) appears reliable (the gameplay is balanced), and I’m genuinely impressed! This weekend (I landed a $360 win—truthfully), I was stunned when the cryptocurrency payout arrived almost instantly. Your feedback has been thoroughly examined, and the absence of a response falls short of the exceptional service we strive to deliver.
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We sincerely apologize for not meeting your expectations.We take player welfare and responsible gaming very seriously, including requests related to account closure. Please contact us via live chat or email at with your account details so we can assist you as soon as possible.Your feedback is very important to us as we continue improving our support services and overall player experience.Best regards,Spinrise Team Please note that any wagering requirements applied to deposits or gameplay are outlined in our terms and conditions (and we understand how frustrating they may feel if they were not clearly expected.Regarding the verification process and the removal of previously submitted documents), this is not the experience we aim to provide. I’ve never had a problem with withdrawals, and the support team is always friendly. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe. My withdrawal has been pending for a long time, and I have not received a clear answer or proper support despite multiple attempts to contact VIP support by email and live chat.
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Spinrise will not close my account and ignores my requests to have my account closed. We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding VIP treatment, support response times, and your request to close your account. We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding wagering requirements, verification, and withdrawal conditions.
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